Frequently Asked Questions
Everything you need to know about your favorite Ottawa sports gear.
How long will it take to receive my order?
Standard shipping within Ontario typically takes 3-5 business days. For fans outside of the province, please allow 7-10 business days for delivery.
Are your jerseys and apparel officially licensed?
Yes, all products sold at Ottawa Team Threads are 100% officially licensed by the respective professional sports leagues and manufacturers.
What is your return policy for game-day gear?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that custom-printed jerseys are final sale unless there is a manufacturing defect.
Can I pick up my order in-store to save on shipping?
Absolutely! Select the 'Local Pickup' option at checkout to collect your order from our Ottawa warehouse at no additional cost.
Do you offer customization for team jerseys?
We provide professional heat-press and stitched customization services for select jerseys. You can choose your favorite player or your own name and number during the add-to-cart process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.